At True North Restoration, we understand that buying a franchise is a significant investment. That’s why we offer unparalleled support and training for our new franchisees.
We want you to be successful in your business and we’ll do everything we can to help you get there. Most of our franchisees are new to owning a business and the restoration industry. If this describes you, don’t worry. We will provide you with all the training and support you need to get your business up and running, just as we have done time and time again.
Our online training platform is a comprehensive learning hub designed to support both new franchise owners and their growing teams.
Built with the technician’s experience in mind, our platform plays an important role in onboarding new owners and equipping them with the tools necessary for successful business ownership.
It also empowers franchisees to build high-performing teams by offering assignable, trackable training modules tailored to various roles within the organization.
Our training platform features a diverse range of content from instructional videos and demonstrations to reference guides and performance charts accessible 24/7 when you need it.
Franchisees and their teams can easily search and filter materials by topic, keyword, or hashtag, ensuring efficient navigation and focused development. True North’s Online Training Platform serves as a strategic roadmap to mastering our franchise systems, standards, and culture.
Our training program is designed to give you the skills and knowledge you need to be successful in the restoration industry. We’ll teach you everything you need to know from estimating and marketing to running a crew and dealing with insurance companies. Our goal is to ensure you have all the tools you need to succeed in your business.
Training is both in-person and online. We require owners or their general manager to have a WRT (Water Restoration Technician) certification that is done through the IICRC. We provide extensive training to cover all aspects of running a restoration business.
The True North Franchisee Support Plan is a structured, ongoing program designed to provide comprehensive guidance and accountability to franchise owners from launch through long-term operation.
At the startup phase, franchisees undergo a five-day training at headquarters, followed by three to five days of on-the-job training at an established franchise location, along with a two-day field visit from Regional Development personnel.
For the first 24 weeks, franchisees participate in weekly one-on-one coaching calls with their Regional Director.
As the business grows, ongoing support continues with monthly strategic calls focused on finance, marketing, operations, and administration, supplemented by regular follow-up emails, weekly owner calls, monthly business planning reviews, and annual in-person visits.
franchisees have access to powerful tools such as FathomHQ, Albi, True North Online Training Platform and KPI-driven reviews, all designed to drive performance and accountability.
Training and certifications—including IICRC accreditations—are strongly emphasized to ensure technical excellence.
Industry-Leading Tech
If you want to scale your business, become more organized, and close more deals, you need a CRM. CRM (Customer Relationship Management) software is a tool that helps restoration companies manage their leads, customers, and sales pipeline. It’s an essential piece of software for any business that wants to grow, and it’s something that the True North Restoration team can help you set up and use.
We offer our franchises a CRM tool that allows you to do the following:
We also leverage several third-party tools to help you market and grow your business including:
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